Size & Products
Q: How do I know my size?
A: You can refer to our size guide for detailed measurements for each item.
Q: Will my item shrink after washing?
A: A slight shrinkage of up to 1 cm may occur after the first wash.
Q: How should I wash Aurel products?
A: Wash in cold water (30°C max), avoid high heat, and hang dry to maintain quality.
Shipping & Orders
Q: How long does shipping take?
A: Delivery usually takes 3–5 business days, depending on location. Learn more
Q: Can I modify or cancel my order after placing it?
A: Orders can only be modified or cancelled before they are shipped from the warehouse.
Q: What should I do if I receive a defective item?
A: Please refer to our policy section for details on handling defective items.
Returns & Exchanges
Q: Can I exchange my order?
A: Yes, within 14 days if the item is unused and in original condition. Learn more
Q: Can I get a refund?
A: Orders must be checked upon delivery; refunds are not available after the courier leaves. Learn more
Support & Contact
Q: How can I contact Aurel?
A: You can contact us through Instagram DMs or via Contact us.